Question 1

Why should I use wherEX in my company's procurement process?

Accepted Answer

wherEX is a portal that aims to minimise transaction costs by automating the entire cumbersome and time-consuming process of bid solicitation. Through our Portal, your company's requirements are managed in an inclusive way, automatically reaching the suppliers registered in the corresponding categories.

Question 2

Why does wherEX promote greater transparency?

Accepted Answer

Tenders are sealed, and are known to you at the same time. The wherEX process promotes fair competition and compliance, leaving traceability of all bids received by each supplier and all purchases made from suppliers.

Question 3

How can I become a wherEX customer?

Accepted Answer

You must complete the demo request form on the home page and we will contact you to schedule a meeting where we will tell you more about how the platform works.

Question 4

Does weREX require an installation?

Accepted Answer

wherEX does not require any installation on your operational system as it is a cloud platform.

Question 5

Does weREX require any training?

Accepted Answer

The use of wherEX is very simple and intuitive, but you will still receive training and if you need additional support you can count on an online executive and our Customer Service.

Question 6

What security systems does wherEX use?

Accepted Answer

All information uploaded to wherEX is confidential. Our information is hosted on Amazon servers with the highest security standards worldwide.

Question 7

How do bidding processes differ from a normal quotation at wherEX?

Accepted Answer

Actually, there is no difference, in wherEX we call all procurement processes tenders.

Question 8

What kind of inputs can I bid on wherEX?

Accepted Answer

You can quote any type of input or service your company needs.

Question 9

Who will be able to participate in my bids at wherEX?

Accepted Answer

All suppliers with the category you require can participate in your tenders and quotations.

Question 10

What is the minimum time I can receive offers in wherEX?

Accepted Answer

The system allows for a process to be lifted with a minimum of overnight until 4pm.

Question 11

Is it possible to have a report with my management within wherEX?

Accepted Answer

You will be able to access a series of reports based on Business Intelligence processes, through Data Mining tools, which will help you define the best purchasing strategies.

Question 12

Do I have a limit of users in wherEX to enroll in my company?

Accepted Answer

No. The Portal is designed to adapt to the needs of customers, and there can be multiple users within an organisation.

Question 13

Which browser to use wherEX with?

Accepted Answer

While any browser can be used, we recommend connecting via Google Chrome. If you wish to use Internet Explorer, versions later than 10.0 are recommended.

Question 14

How do I register to receive bids on wherEX?

Accepted Answer

You must go to signup.wherex.com and register as a supplier by filling in the information requested.

Question 15

Does wherEX require any training or software to participate?

Accepted Answer

There is no need for on-site training, as wherEX is very simple and intuitive to use. However, if you need additional support, once you log in to your account you should choose the Help option, where you will be able to access a tutorial for suppliers.

Question 16

In which categories can I participate in wherEX?

Accepted Answer

You can participate in the categories you want as long as you actually provide that input or Service. The registration of categories is done once you have created your account by accessing the Settingsoption.

Question 17

How do I make sure I receive invitations on wherEX?

Accepted Answer

Once you have registered in the category(ies) you are interested in, you will automatically receive tenders related to these categories.

Question 18

Can other suppliers see my prices on wherEX?

Accepted Answer

No. The information entered into wherEX is absolutely confidential and is safeguarded under the strictest security standards and in accordance with the current regulations governing free competition. Therefore, no supplier will have access to information from other suppliers. Nor will it be known who is participating in a given process.

Question 19

At wherEX can the buyer see my proposal before the closing date?

Accepted Answer

No. The purchaser will only have access to the bids received after the deadline for publication of the tender, at which time the electronic envelope containing all the bids will be opened automatically and simultaneously.

Question 20

At wherEX when do bidders find out who bid?

Accepted Answer

At the end of the publication period, the electronic envelope is automatically opened. This is the exact moment at which the client has access to know who has bid and under what conditions.

Question 21

Are the offers I have made through wherEX accessible to other buyers?

Accepted Answer

No. The information entered into wherEX is absolutely confidential and is safeguarded under the strictest security standards and in accordance with the current regulations governing free competition. Therefore, no buyer will have access to information of any bid received by another bidder.

Question 22

What are the costs of participating in wherEX?

Accepted Answer

There are NO registration, membership or participation fees at wherEX. The only cost associated with wherEX is a commission to whoever is awarded the purchase process for companies bidding in Chile. For procurement processes in Mexico, Peru and Colombia there will be no such charge. The details of the commissions for Chile are detailed in the Terms and Conditions that are published in your user session. For more information, please contact contacto@wherex.com.

Question 23

Under what criteria are bids won at wherEX?

Accepted Answer

wherEX does not define criteria, does not weight bids and does not give preferences to them. The client defines its awards according to its own criteria.

Question 24

In wherEX is there a way to differentiate myself from the rest?

Accepted Answer

Yes, in wherEX there are a series of variables that are conducive to establishing differentiating elements, among which are the evaluations provided by buyers, the certifications obtained by the company, and the documents that the company attaches to its offer, such as technical data sheets, brochures, etc.

Question 25

Is it possible to have a report with my management within wherEX?

Accepted Answer

You will be able to access a series of reports based on Business Intelligence processes, through Data Mining tools, which will help you define the best sales strategies.

Question 26

Does Wherex have technical support to answer questions?

Accepted Answer

We have a permanent customer service during business hours. For technical and commercial support, please contact contacto@wherex.com. At the same time, a chat channel is operational from the user sessions.

Question 27

Do I have a limit of users to register in my company in wherEX?

Accepted Answer

No. The Portal is designed to adapt to the needs of customers, and there can be multiple users within an organisation.

simultaneously. The wherEX process promotes fair competition and compliance, leaving traceability of all bids received by each supplier and all purchases made from suppliers.

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