wherEX is a portal that aims to minimise transaction costs by automating the entire cumbersome and time-consuming process of bid solicitation. Through our Portal, your company's requirements are managed in an inclusive way, automatically reaching the suppliers registered in the corresponding categories.

Tenders are sealed, and are known to you at the same time. The wherEX process promotes fair competition and compliance, leaving traceability of all bids received by each supplier and all purchases made from suppliers.

You must complete the demo request form on the home page and we will contact you to schedule a meeting where we will tell you more about how the platform works.

wherEX does not require any installation on your operational system as it is a cloud platform.

The use of wherEX is very simple and intuitive, but you will still receive training and if you need additional support you can count on an online executive and our Customer Service.

All information uploaded to wherEX is confidential. Our information is hosted on Amazon servers with the highest security standards worldwide.

Actually, there is no difference, in wherEX we call all procurement processes tenders.

You can quote any type of input or service your company needs.

All suppliers with the category you require can participate in your tenders and quotations.

The system allows for a process to be lifted with a minimum of overnight until 4pm.

You will be able to access a series of reports based on Business Intelligence processes, through Data Mining tools, which will help you define the best purchasing strategies.

No. The Portal is designed to adapt to the needs of customers, and there can be multiple users within an organisation.

While any browser can be used, we recommend connecting through Google Chrome. If you wish to use Microsoft Edge, versions later than 10.0 are recommended.

You must go to signup.wherex.com and register as a supplier by filling in the information requested.

There is no need for on-site training, as wherEX is very simple and intuitive to use. However, if you need additional support, once you log in to your account you should choose the Help option, where you will be able to access a tutorial for suppliers.

You can participate in the categories you want as long as you actually provide that input or Service. The registration of categories is done once you have created your account by accessing the Settingsoption.

Once you have registered in the category(ies) you are interested in, you will automatically receive tenders related to these categories.

No. The information entered into wherEX is absolutely confidential and is safeguarded under the strictest security standards and in accordance with the current regulations governing free competition. Therefore, no supplier will have access to information from other suppliers. Nor will it be known who is participating in a given process.

No. El comprador sólo tendrá acceso a las ofertas económicas recibidas, una vez concluya el plazo de publicación de la licitación, momento en el cual se abrirá de forma automática el sobre electrónico con todas las ofertas económicas de forma simultánea.

No. The information entered into wherEX is absolutely confidential and is safeguarded under the strictest security standards and in accordance with the current regulations governing free competition. Therefore, no buyer will have access to information of any bid received by another bidder.

Yes, all queries entered by suppliers in the tender module are visible to all those participating in the process. However, these questions are anonymous, safeguarding the identity of the company making the enquiry. This ensures that both queries and answers are known to all interested parties simultaneously.

There are NO registration, membership or participation fees at wherEX. The only cost associated with wherEX is a commission to whoever is awarded the purchase process for companies bidding in Chile. For procurement processes in Mexico, Peru and Colombia there will be no such charge. The details of the commissions for Chile are detailed in the Terms and Conditions that are published in your user session. For more information, please contact contacto@wherex.com.

No. The commission applies exclusively to those who are successful in a purchase process.

wherEX does not define criteria, does not weight bids and does not give preferences to them. The client defines its awards according to its own criteria.

Yes, in wherEX there are a series of variables that are conducive to establishing differentiating elements, among which are the evaluations provided by buyers, the certifications obtained by the company, and the documents that the company attaches to its offer, such as technical data sheets, brochures, etc.

You will be able to access a series of reports based on Business Intelligence processes, through Data Mining tools, which will help you define the best sales strategies.

We have a permanent customer service during business hours. For technical and commercial support, please contact contacto@wherex.com. At the same time, a chat channel is operational from the user sessions.

While any browser can be used, we recommend connecting through Google Chrome. If you wish to use Microsoft Edge, versions later than 10.0 are recommended.

No. The Portal is designed to adapt to the needs of customers, and there can be multiple users within an organisation.

The next business day after registration, you will receive an email to validate your account.
Once activated you will receive a new email in which you will find all the relevant and legal information to start participating in the portal.

El administrador de la empresa podrá incorporar nuevos usuarios desde su perfil o bien puedes dirigirte a: signup.wherex.com y completar la información requerida para crear nuevos usuarios en un proveedor que ya esté registrado.

Si no recuerdas tu contraseña, dirígete a iniciar sesión y luego selecciona “Olvidaste tu contraseña” a continuación deberás ingresar el email con el que accedes a la plataforma, para enviarte las indicaciones del restablecimiento.

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